These Terms of Service ("Terms") govern the relationship between HMX Zone, operated by Haroon Mohamed ("Consultant"), and any individual or company ("Client") that engages the Consultant for services. Engaging services — whether by signing a proposal, making a payment, or confirming a project scope verbally or in writing — constitutes acceptance of these Terms.

The specific deliverables, timeline, and pricing for each project are defined in a written Project Scope document or proposal provided before work begins. Any work outside the agreed scope requires a written change request and may incur additional fees. Scope changes will be quoted and approved before implementation. The Consultant reserves the right to decline projects that conflict with ethical guidelines or applicable law.

Unless otherwise agreed in writing: • Projects under $2,000: Full payment due before work begins • Projects $2,000 and above: 50% deposit due before work begins, remaining 50% due upon project completion • Monthly retainers: Invoiced monthly in advance, due within 7 days of invoice date Late payments (beyond 14 days past due) may result in work being paused. Projects requiring third-party tool subscriptions may require the Client to cover those costs directly.

Upon receipt of full payment, the Client owns all custom code, configurations, and deliverables created specifically for their project. The Consultant retains rights to: • Reusable templates, frameworks, and components that existed prior to the project • General methodologies, processes, and approaches used during delivery • The right to reference the project type and outcomes (without identifying the client) in portfolio and marketing materials, unless the Client requests otherwise in writing Third-party tools and platforms (CRMs, automation tools, AI/voice providers, payment processors, hosting, databases, etc.) remain subject to their own licensing terms.

The Consultant agrees to keep all client data, business information, and technical details confidential and will not disclose them to third parties without written consent. This obligation survives project completion for a period of 3 years. The Client agrees not to share proprietary methodologies, templates, or frameworks provided by the Consultant with third parties.

The Client is responsible for: • Providing timely access to required tools, accounts, and platforms • Providing accurate and complete information needed to build the system • Timely feedback and approval at defined checkpoints • Ensuring compliance with any regulations applicable to their business (e.g., GDPR, TCPA for calling campaigns) • Obtaining any necessary consents from their own customers for automated outreach Delays caused by the Client (failure to respond, delayed access, etc.) do not constitute a breach by the Consultant and may affect the agreed delivery timeline.

Each project includes a defined revision period (typically 7–14 days post-delivery) during which the Client may request changes within the original scope. If the Client does not raise objections within the acceptance window, the deliverable is considered accepted. Revisions after acceptance, or outside the original scope, are billed at an agreed hourly or fixed rate.

The Consultant's total liability under these Terms shall not exceed the total fees paid for the project in question. The Consultant is not liable for: • Loss of revenue, profits, leads, or business opportunity arising from system downtime, errors, or underperformance • Failures caused by third-party platforms (CRMs, automation tools, AI/voice providers, payment processors, hosting, databases, etc.) outside the Consultant's control • Outcomes dependent on Client-side factors (lead quality, team adoption, market conditions) All systems are built to a professional standard but results are not guaranteed — automation augments human effort, it does not replace business fundamentals.

Either party may terminate a project with 7 days' written notice. Upon early termination: • Work completed to date will be invoiced at the agreed rate • Any deposit paid is non-refundable if work has commenced • The Client will receive all completed deliverables up to the point of termination Monthly retainers may be cancelled with 30 days' written notice.

These Terms are governed by the laws of the jurisdiction in which the Consultant is based. Any disputes not resolved informally within 30 days will be subject to binding arbitration before formal legal proceedings.

The Consultant may update these Terms from time to time. Material changes will be communicated to active clients with at least 14 days' notice. Continued engagement with the Consultant after notice of changes constitutes acceptance of the updated Terms.